Hey! I'm Sruthi Sundararajan 👋

Architect-turned-Product Designer with 4+ years of experience crafting intuitive, scalable digital products across diverse domains. Rooted in spatial thinking and storytelling, I’m driven by a passion to seamlessly bridge the physical and digital worlds through thoughtful design.

Currently a  Senior Product Designer @Freshworks  building powerful, self-serve AI Agents that transform how businesses automate and scale conversations.

Any inquiries, hellos and feedbacks to → sruthisundararajan456@gmail.com

Selected projects

AI Agents and chatbots list page

Reimagining customer support with AI Agents

A no-code platform that helps businesses build intelligent AI agents to automate customer conversations. It allows teams to configure custom actions, define logic-based workflows, and organize them into conversational scenarios. With built-in knowledge management and draft previews, the platform ensures bots can respond accurately and adapt to changing needs.

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Admin dashboard showing support agent metrics

Unifying data & decisions with Dashboard 2.0

Redesigned the dashboard for a customer service platform used by agents, supervisors, and admins. The goal was to improve usability across roles by creating a modular layout with customizable widgets and role-specific views. The new design ensures easy navigation, streamlined workflows, and better visibility into day-to-day tasks.

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Admin dashboard showing support agent metrics

Unifying data & decisions with Dashboard 2.0

The goal was to improve usability across roles by creating a modular layout with customizable widgets and role-specific views. The new design ensures easy navigation, streamlined workflows, and better visibility into day-to-day tasks.

View Project
Admin dashboard showing support agent metrics
Dashboard for a community Neo bank

Streamlining admin dashboard for a Community Neo-Bank

The admin panel is the product's core and provides dev-free access to the application. From this panel, the whole app may be managed. It is also designed to help with user-related functions, from providing insight into user behaviour to tracking transactions. 

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Making banking women-friendly

Re-designing the neo-bank app to create a fun, vibrant, and empowering experience for a growing community of financially independent women.The app offers a seamless journey across savings, credit, learning, and community features tailored to women’s financial needs.

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Neo bank for women mobile app

Design by day, doodler by night. Curious?
Go ahead, check out my illustration playground ->